Complete STB Error Code List Message (Softcell3)
Error Code
|
SCREEN TEXT
|
DESCRIPTION
|
Note
|
D00
|
D00-4 Card In
|
Card In, card is a valid Irdeto Access Smart Card.
|
Smart Card
|
E00
|
E00-32 Service not scrambled
|
The currently watched service is not scrambled. No message will appear
on the screen, the status will only be shown on the CA Status screen.
|
optional
|
E01
|
E01-32 Please insert CA Module
|
CAM Absent
|
optional
|
E02
|
E02-32 CA Module EEPROM Failure
|
CAM EE Corrupted
|
optional
|
E03
|
E03-32 CA Module Failure
|
CAM Hardware Error
|
optional
|
E04
|
E04-4 Please insert Smart Card
|
Card Out, Please insert Smart Card.
|
Smart Card
|
E05
|
E05-4 Unknown Smart Card
|
Unknown Card (non-Irdeto Access).
|
Smart Card
|
E06
|
E06-4 Smart Card Failure
|
Card Error, communications with Smart Card have failed.
|
Smart Card
|
I07
|
I07-4 Checking Smart Card
|
Card verifying.
|
Smart Card
|
E14
|
E14-32 Service is currently scrambled
|
The IRD has requested the CAM to descramble a service, but there are
no ECMs present. This means that there are no ECMs being played out by the
headend.
|
optional
|
E16
|
E16-4 Service is currently scrambled
|
The viewer is not entitled to watch this service because the product
in the ECM playout is not on the Smart Card.
|
Smart Card
|
E16
|
E16-4 Playback is not allowed
|
Playback is not allowed, because the CA product for descrambling the
content at recording is no longer on the Smart Card..
|
Session Management DRM
|
E17
|
E17-13 Service is currently scrambled
|
The viewer is not entitled to watch this service because the Smart
Card is rejected by the Smart Card Marriage function.
|
SC Marriage
|
E18
|
E18-4 Service is currently scrambled
|
The viewer is not entitled to watch this service due to a product
blackout filter imposed by the Headend.
|
Smart Card
|
E19
|
E19-4 Service is currently scrambled
|
The viewer is not entitled to watch this service because the product
entitlement on the Smart Card has expired.
|
Smart Card
|
E20
|
E20-4 Service is currently scrambled
|
The viewer is not entitled to watch this service due to a regional
blackout filter imposed by the Headend.
|
Smart Card
|
E21
|
E21-4 Service is currently scrambled
|
The viewer is not entitled to watch this service due to a user filter
imposed by the Headend.
|
Smart Card
|
D22
|
D22-12 Event Purchased
|
The current event of the currently watched service is an IPPV event,
and it has been purchased.
|
IPPV
|
D23
|
D23-12 Preview Period
|
The current event of the currently watched service is an IPPV event,
and it is in preview.
|
IPPV
|
E24
|
E24-12 Preview Period Expired
|
The current event of the currently watched service is an IPPV event
and the preview period has expired. Decision on whether still purchasable is
indicated by other methods.
|
IPPV
|
D25
|
D25-12 Event already purchased
|
The IPPV event has already been purchased.
|
IPPV
|
D26
|
D26-12 Event is recorded
|
The first time that the viewer surfs onto an IPPV event, the Smart
Card records this event in its database.
|
IPPV
|
E27
|
E27-12 No further purchases possible
|
The viewer has surfed onto an IPPV event for the first time and the
Smart Card cannot store the event in its database as it is full. The IRD
should attempt a call-back session.
|
IPPV
|
E28
|
E28-12 Credit Limit Reached
|
The viewer has attempted to purchase an IPPV event, however there is
not enough credit on the Smart Card. The IRD should attempt a call-back
session.
|
IPPV
|
D29
|
D29-4 Service is currently descrambled
|
The currently watched service is being descrambled successfully.
|
Smart Card
|
E30
|
E30-4 Service is currently scrambled
|
An authentication failure occurred during ECM submission by SoftCell
to the Smart Card. This is due to a key mismatch between the playout and the
Smart Card.
|
Smart Card
|
E30
|
E30-4 DRM authentication failure
|
Authentication of DRM data failed, which is either Content Rights,
Rights Record, or Sequence Record.
|
Session Management DRM
|
E32
|
E32-4 Viewing is temporarily blocked, please stay tuned
|
The viewer is not entitled to watch this service because surf locking
is active.
|
Smart Card
|
E33
|
E33-4 Invalid Smart card
|
Incorrect Smart Card (CI-Layer mismatch).
|
Smart Card
|
E33
|
E33-4 Invalid Smart Card
|
Ci-Layer failure.
|
Session Management DRM
|
I34
|
I34-9 Service is currently scrambled
|
The scrambling status was not determined yet.
|
ECM Source
|
E35
|
E35-32 Service is currently scrambled
|
The IRD has requested the CAM to descramble a service, but the CAM
does not respond with a descramble status (No Service Define Reply). This is
typically due to the absence of ECM playout.
|
optional
|
E36
|
E36-32 Smart Card Not Compatible
|
There is a field on the Smart Card indicating the type of IRD that
card is suitable for. This could be DTH, monitoring or Profdec. This message occurs
if there is an incompatibility between the Smart Card field and the IRD into
which the card has been inserted.
|
optional
|
E37
|
E37-32 Service Unknown
|
Occurs under the following conditions:
There is an attempt to change to a channel (by directly entering the
channel number) and no service is located at that channel number.
There is no entry for the required service ID in the PAT on the
transport stream that has been tuned to.
There is no PAT on the transport stream that has been tuned to.
|
optional
|
E38
|
E38-32 Service is not currently running
or
E38-32 Service is not running
|
Occurs under the following conditions:
There is no PMT for the service.
Running status of the service is set to NOT RUNNING in the SDT, see
also the detailed explanation following this table.
The service that is being watched gets dropped from the Service List
descriptor in an operator’s BAT, or from the SDT.
If the service is an Irdeto scrambled service, the CA-Task must send a
Service Clear to SoftCell to clear this service; video should be blanked.
|
optional
|
E39
|
E39-32 Locating Service
|
Occurs when the service that is being watched is moved to a different
transport stream. This could be deduced by any one of the following:
Transport stream ID for the relevant SDT has changed.
Transport stream ID of the PAT has changed.
Service list descriptor containing the service is attached to a
transport stream other than the transport stream currently tuned to. This
would be indicated in the NIT or BAT for a specific operator.
|
optional
|
E40
|
E40-32 Decoder Memory Full
|
Decoder Memory Full
|
optional
|
E41
|
E41-32 Service is not currently available
|
May occur when the IRD retrieves the PAT or PMT and the current event
of the currently watched service is not allowed in the country, as per the
definition of E43 (Not Allowed in this Country).
|
optional
|
E42
|
E42-32 Parental Control Lock
and/or
Ask for Parental PIN
|
Occurs under the following conditions, see also Appendix D:
When the parental rating of the event is greater than the IRD setting
that has been made via the Parental Control menu.
When manually blocking the current event of the currently watched service.
When the EIT does not contain a parental rating descriptor, but only
if the IRDs parental rating is not the maximum (Unblocked).
|
mandatory if parental rating is supported
|
E43
|
E43-32 Not allowed in this country
|
Occurs under the following conditions, see also Appendix E:
The currently watched service is not allowed in the country indicated
by the Smart Card. This is determined from a country availability descriptor
in the SDT.
The current Bouquet is not allowed in the country indicated by the
Smart Card. This is determined from a country availability descriptor in the
BAT.
|
Optional
|
E44
|
E44-32 No Event Information
|
An EIT for the current event of the current service has not been
received, but only if the IRDs parental rating is not the maximum
(Unblocked), see also Appendix D.
|
mandatory if parental rating is supported
|
E45
|
E45-32 Service not allowed
|
An attempt is made to tune to a service on a transport stream, which
is blocked by the mux verifier.
|
optional
|
E46
|
E46-32 Reading Satellite Information
|
Reading Satellite Information, searching SI
|
optional
|
E47
|
E47-32 Bouquet Block
|
Bouquet Blocking
|
optional
|
E48
|
E48-32 No Signal
or
E48-32 Searching for signal
|
Occurs when the front-end reports a loss of signal.
This error message only applies to a momentary loss of signal. When
the signal has been lost for longer than 30 seconds, the E52 banner should
appear instead of E48.
|
optional
|
E49
|
E49-32 LNB Overload
|
Occurs when the current drawn out of the front-end (to power the LNB)
is excessive.
|
optional
|
E50
|
E50-32 No Services available
|
An attempt is made to change to a service list of a particular type
(e.g. TV, Audio) and there are no services of that type available in the
bouquet.
|
optional
|
E52
|
E52-32 Searching for signal
|
Occurs when attempting to tune to a service on a transport stream that
cannot be found (e.g. because the service has moved to a new frequency), or
if the signal drops away. The following steps occur:
“E48 No Signal” or "E48
Searching for Signal" message comes up.
If, after ±30 seconds, a signal has not been found, the “E52 Searching
for Signal” message will come up as the IRD cycles through transport streams
in its database, attempting to establish a lock-on. The IRD must try to lock
on the same service on the new frequency, if the service is not found,
continue cycling.
|
optional
|
E53
|
E53-32 Incorrect Pin
|
The viewer has attempted to purchase an IPPV event and has entered the
wrong pin.
|
optional
|
E54
|
E54-32 IPPV OK
|
Internal message when IPPV purchase is successful. This message will
not be displayed on the screen. This code is replaced by E22.
|
obsolete
|
I55
|
I55-4 Subscriptions are expiring very soon.
|
All products expired, still can continue descrambling until grace
period ends.
|
Smart Card
|
E56
|
E56-32 CAM not compatible
|
The CAM is not compatible with the IRD MPEG electrical interface.
|
optional
|
E57
|
E57-32 Unknown Channel
|
Unknown Channel
|
optional
|
E58
|
E58-32 channel not currently available
|
Channel not currently available
|
optional
|
E64
|
E64-32 Invalid tuning parameters
|
Occurs when there is an attempt to tune the front-end to a frequency
outside the capability of the IRD. Typically this occurs if the tuning
parameters have been entered incorrectly, or if invalid tuning information is
played out in the NIT. The difference between the tuning frequency and the
LNB frequency is outside the capability of the front-end.
|
optional
|
E66
|
E66-32 Service is currently blocked
|
Service is blocked due to Operator requirement to check for valid
subscription on Smart Card.
|
optional
|
E67
|
E67-32 Please insert Nagravision smart card
|
Reserved for manufacturer use.
|
optional
|
E68
|
E68-32 Nagravision smart card not inserted correctly
|
Reserved for manufacturer use.
|
optional
|
E69
|
E69-32 Free-to-air service is blocked
|
Reserved for manufacturer use.
|
optional
|
E70
|
E70-32 This service is unavailable on your second TV
|
If a service ONLY contains elementary streams that are NOT available
on the secondary TV, then this message should be displayed.
e.g.: On an OpenTV STB, the secondary might not support OpenTV
applications.
|
optional
|
E71
|
E71-32 Song title and Artist information cannot be viewed
|
Require for Multichoice Africa Multiview STB
Displayed on services, which would display the DMX application on the
primary TV
|
optional
|
E72
|
E72-32 Rescan in progress. Please wait
|
The Service Database, is being rebuilt. Thus not possible to present
AV on the secondary TV
|
optional
|
E73
|
E73-32 TVLink Overload
|
Occurs when the current drawn out of a TVLink supporting remodulator,
is excessive. Only required on STBs that support the TVLink module.
|
optional
|
E74
|
E74-32 LNB1 Overload
|
Occurs when the current drawn out of the primary front-end (to power
the LNB) is excessive.
|
optional
|
E75
|
E75-32 LNB2 Overload
|
Occurs when the current drawn out of the secondary front-end (to power
the LNB) is excessive. Only supported on STBs with TWO satellite inputs.
|
optional
|
E76
|
E76-32 TV2 Disabled. Please contact customer services
|
When the Multiview product is NOT found on the Smart Card, the secondary
AV should be disabled and this banner displayed.
|
Mandatory for Multiview
|
E80
|
E80-35 Service is currently scrambled
|
No de-Tweak key received for Custom CA Yet.
|
Custom CA Module
|
E81
|
E81-35 Service is currently scrambled
|
De-Tweak key mismatch.
|
Custom CA Module
|
D82
|
D82-42 Event Purchased
|
The current event of the currently watched service is an LPPV event,
and it has been purchased.
|
LPPV
|
D83
|
D83-48 Preview Period
|
The current event of the currently watched service is an LPPV event,
and it is in preview.
|
LPPV
|
D85
|
D85-48 Event already purchased
|
The LPPV event has already been purchased.
|
LPPV
|
E87
|
E87-48 Ticket Record Store Full
|
Smartcard cannot store the ticket in its database as it is full. The
IRD shall attempt a ticket delete action.
|
LPPV
|
E88
|
E88-48 No Order
|
The current event of the currently watched service is an LPPV event,
without order and the preview period has expired.
|
LPPV
|
E89
|
E89-48 No Buy Window
|
Ticket order found, but no buy window and buy window ignore is not set
for the ticket order
|
LPPV
|
E91
|
E91-48 Credit Limit Reached
|
STB purchases an LPPV ticket, however there is not enough credit on
Smartcard.
|
LPPV
|
E92
|
E92-48 Too Expensive
|
The actual ticket cost exceeds order cost.
|
LPPV
|
E93
|
E93-49 Wrong PPV Mode
|
The PPV parameter does not match the operation mode that SoftCell
sets. If the event is not purchased yet when the valid PPV ECM arrives,
SoftCell will send E93 in the following 2 situations: It works on the mode of
LPPV but the smartcard received the IPPV parameter; It works on the mode of
IPPV but the smartcard received the LPPV parameter.
|
LPPV
|
D100
|
D100-3 Service Ok
|
Service Ok.
|
SoftCell 3 Service
|
D100
|
D100-5 DVB EMM Service Ok
|
Service Ok.
|
DVB EMM Service
|
D100
|
D100-6 EMM Source Ok
|
DVB EMM source Ok. A valid EMM PID was found and filters have been
set-up.
|
EMM Source
|
D100
|
D100-8 Descrambler Service Ok
|
Service Ok.
|
DVB Descramble Service
|
D100
|
D100-9 ECM Source Ok
|
DVB ECM Source Ok.
|
ECM
Source
|
D100
|
D100-27 PVR Record Service Ok
|
Service Ok.
|
PVR Record Service
|
D100
|
D100-28 PVR Playback Service Ok
|
Service Ok.
|
PVR Playback Service
|
D100
|
D100-30 0k
|
Ok.
|
PVR Encryption
|
D100
|
D100-31 0k
|
Ok.
|
Copy Control
|
D100
|
D100-36 PVR DRM Service Ok
|
Service Ok.
|
PVR DRM Service
|
E100
|
E100-2 Bad Op-code or Sequence
|
The used op-code is unknown or the used sequence number for the reply
was not used by the failing message.
|
SoftCell 3 Core
|
E100
|
E100-4 Service is currently scrambled
|
The viewer is not entitled to watch this service because the date code
on the card has gone backwards.
|
Smart Card
|
D101
|
D101-6 No Match
|
No EMM PID could be found matching the Smart Card's vendor ID. No EMMs
will be filtered.
|
EMM Source
|
D101
|
D101-9 No PMT
|
The PMT has not yet been included in
|
ECM
Source
|
E101
|
E101-3 Incomplete Definition
|
The Service is not defined sufficiently. This occurs if critical modules have not
been defined for a particular service or if incorrect use is made of the
Service Definition syntax.
|
SoftCell 3 Service
|
E101
|
E101-4 Service is currently scrambled
|
The viewer is not entitled to watch this service because the sector
number in the ECM playout is not on the Smart Card.
|
Smart Card
|
E101
|
E101-5 Incomplete Definition
|
The service isn't defined sufficiently. Probably some modules still
need to be defined.
|
DVB EMM Service
|
E101
|
E101-8 Incomplete Definition
|
The service isn't defined sufficiently. Probably some modules still
need to be defined.
|
DVB Descramble Service
|
E101
|
E101-27 Incomplete Definition
|
The service isn't defined sufficiently. Probably some modules still
need to be defined.
|
PVR Record Service
|
E101
|
E101-28 Incomplete Definition
|
The service isn't defined sufficiently. Probably some modules still
need to be defined.
|
PVR Playback Service
|
E101
|
E101-30 PVR Encryption not available
|
PVR Encryption Resource not available.
|
PVR Encryption
|
E101
|
E101-31 Resource unavailable
|
Copy Control Resource not available
|
Copy Control
|
E101
|
E101-36 Incomplete Definition
|
The service isn't defined sufficiently. Probably some modules still
need to be defined.
|
PVR DRM Service
|
F101
|
F101-2 Incomplete Definition
|
The handle (Service, event, resource) used in the message did not
exist or one of the other parameters is invalid.
|
SoftCell 3 Core
|
D102
|
D102-9 No Vendor ID
|
There is no vendor ID (card is not in and verified).
|
ECM Source
|
D102
|
D102-30 Key not Loaded
|
No valid key available.
|
PVR Encryption
|
I102
|
I102-4 Unspecified Status
|
The Smart Card returned a status that is not handled by SoftCell.
|
Smart Card
|
E102
|
E102-6 Out of EMM Filters
|
No, or not enough, filters are available. No EMMs will be filtered.
|
EMM Source
|
F102
|
F102-2 Format Error
|
The format or size of the message is incorrect.
|
SoftCell 3 Core
|
D103
|
D103-6 No CAT
|
No CAT is defined or the CAT was empty. No EMMs will be filtered.
|
EMM Source
|
D103
|
D103-9 Service is currently scrambled
|
SoftCell has not yet determined the descrambling status.
|
ECM Source
|
D104
|
D104-6 No Vendor ID
|
There is no vendor ID (card is not in and verified). No EMMs will be
filtered.
|
EMM Source
|
E104
|
E104-9 Out of ECM Filters
|
No, or not enough, filters are available. No ECMs shall be filtered.
Descrambling not possible.
|
ECM Source
|
D105
|
D105-9 FTA Service
|
This service is deemed to be free-to-air because there are no CA
Descriptors in the PMT.
|
ECM Source
|
E105
|
E105-6 Out of Channels
|
Channel open error. There are no channels left on this resource. No
EMMs will be filtered.
|
EMM Source
|
D106
|
D106-6 No Owner ID
|
(For Multiple Smart Cards Support only.)
There is no Owner ID (card is not in or verified).
No EMMs will be filtered.
|
EMM Source
|
E106
|
E106-9 Service is currently scrambled
|
This stream is scrambled by an alternate vendor with non-matching CA
System ID
|
ECM Source
|
E107
|
E107-4 Service is currently scrambled
|
The Smart Card and STB are not matched.
|
Smart Card
|
E108
|
E108-4 Service is currently scrambled
|
An authentication failure occurred during ECM submission by SoftCell
to the Smart Card. This is due to Patch Filter fails.
|
Smart Card
|
E109
|
E109-4 The CCP version is not supported
|
CCP version is not supported by the smartcard.
|
Smart Card
|
E110
|
E110-37 Unknown Irdeto PVR phase
|
Unable to decide based on which Irdeto PVR phase the session is going
to be managed.
This happens at record when Irdeto Smart Card is not inserted, or
inserted but SoftCell is unable to detect whether the card supports DRM; or
at playback when SoftCell can not retrieve session record or the session
record indicates that same error happened at record time.
|
Session Management DRM
|
E111
|
E111-37 Recording key error
|
PVR content encryption key error.
This happens when SoftCell fails to get the key from Smart Card for
record or playback.
|
Session Management DRM
|
E112
|
E112-37 PVR not allowed
|
Non-PVR-able flag is set, disallowing PVR operations, including both
recording and timeshifting (pause TV).
|
Session Management DRM
|
I113
|
I113-37 Acquiring initial content rights
|
At start of recording, SoftCell is acquiring content rights.
This is an intermediate state.
|
Session Management DRM
|
I114
|
I114-37 Acquiring initial content rights
|
At start of recording, SoftCell is trying to connect to the ECM page
search of the descramble service in order to get ECM containing content
rights.
This is an intermediate state.
|
Session Management DRM
|
E115
|
E115-37 Chain recordings failure
|
Chaining recordings failed, because SoftCell can not get necessary
information from the session where the first part of the recording had been
made.
Note: upon this error, no further recording in this session can be
done. Have to stop the session and open a new session to either re-attempt chaining
or do normal record without chaining.
|
Session Management DRM
|
D116
|
D116-37 Peeking content rights
|
Playback peek rights only. No real playback (rights adaptation, key
setting) being performed.
|
Session Management DRM
|
E116
|
E116-4 SoftClient has been repudiated
|
SoftClient has been repudiated.
|
Smart Card
|
E117
|
E117-4 Maturity Rating blocked. This SoftCell does not support
Maturity Rating
|
The current event is Maturity Rating blocked. This version of SoftCell does not support
Maturity Rating
|
Smart Card
|
E117
|
E117-37 No more playback session available
|
No more playback session can be opened.
|
Session Management DRM
|
E118
|
E118-4 Smartcard minimum ci-layer level mismatch
|
Ci-layer type indicator in ECM header is higher than current built up
Ci-layer.
|
Smart Card
|
E118
|
E118-37 Permanent recording is not allowed
|
Non-PVR-able flag is not set while copy control is CopyNever,
disallowing permanent recording. (Note: In this condition, Timeshift
recording is allowed).
|
Session Management DRM
|
E110 to E115;
E119 to E123
|
Exxx-4 Reserved Smart Card return code
(Exxx shall be E109 to E123)
|
Reserved error message for future Smart Card return code.
|
Smart Card
|
E124
|
E124-4 Service is currently scrambled
|
The Smart Card and STB are not matched owing to crypto calculation
mismatch.
|
Smart Card
|
D126
|
D126-4 PVR DRM OK
|
PVR DRM OK.
|
Session Management DRM
|
E127
|
E127-4 Playback is not allowed
|
Playback not allowed due to Rights Record version error.
|
Session Management DRM
|
E128
|
E128-4 No PVR subscription
|
No PVR subscription.
|
Session Management DRM
|
E129
|
E129-4 Outside viewing window
|
Playback not allowed outside viewing window.
|
Session Management DRM
|
E129
|
E129-4 Service is currently scrambled
|
The viewer is not entitled to watch this service because it is outside
the viewing window.
|
Smart Card
|
E130
|
E130-4 PVR is not allowed
|
Non-PVR-able flag is set, disallowing PVR operations, including both
recording and timeshifting (pauseTV).
|
Session Management DRM
|
E131
|
E131-4 No PVR MSK
|
PVR MSK not available on Smart Card.
|
Session Management DRM
|
E132
|
E132-4 No more playback session available
|
No more available playback sessions .
|
Session Management DRM
|
E133
|
E133-4 Service is currently scrambled
|
The viewer is not entitled to watch this service because the ECM
timestamp expired.
|
Smart Card
|
E133
|
E133-4 Unable to acquire content rights
|
The timestamp of the ECM carrying content rights expired.
|
Session
Management DRM
|
E134
|
E134-4 Number-of-playbacks limit exceeded
|
Number-of-playbacks limit exceeded.
|
Session
Management DRM
|
E135
|
E135-4 Record is not allowed
|
Copy control disallows permanent copy.
|
Session
Management DRM
|
E136
|
E136-4 Maturity Rating blocked
|
The current event is Maturity Rating blocked. PIN for user profile of sufficient age
needed to unblock.
(Together with the Maturity Rating Resource status this is a trigger
to prompt for user PIN input to overrule the block.)
|
Smart Card
|
E136
|
E136-4 Maturity Rating blocked
|
The current event is Maturity Rating blocked. PIN for user profile of sufficient age
needed to unblock.
(Together with the Maturity Rating Resource status this is a trigger
to prompt for user PIN input to overrule the block.)
|
Session
Management DRM
|
E137
|
E137-4 Maturity Rating PIN Error
|
The current event is Maturity Rating blocked. The MR profile ID on the card is not in the
ECMs.
|
Smart Card
|
E137
|
E137-4 Maturity Rating PIN Error
|
The current event is Maturity Rating blocked. The MR profile ID on the card is not in the
ECMs.
|
Session
Management DRM
|
E138
|
E138-4 Maturity Rating PIN blocked
|
The current event is Maturity Rating blocked. User PIN input is
temporarily blocked. (Maximum number of retries reached. Further retry must
wait until the blocking times out.)
|
Smart Card
|
E138
|
E138-4 Maturity Rating PIN blocked
|
The current event is Maturity Rating blocked. User PIN input is
temporarily blocked. (Maximum number of retries reached. Further retry must
wait until the blocking times out.)
|
Session
Management DRM
|
I139
|
I139-4 Regional info is requested
|
Waiting for Regional Filtering information.
|
Smart Card
|
E140
|
E140-4 Regional blocked
|
Regional Blocking.
|
Smart Card
|
E141
|
E141-4 Home gateway disallowed
|
Home Gateway Proximity Control disallows the smartcard to be used for
descrambling in the decoder.
|
Smart Card
|
E142
|
E142-4 Home gateway HNR expired
|
Home Gateway Proximity Control HNR timer expired on the smartcard. No
descrambling.
|
Smart Card
|
E143
|
E143-4 Home gateway HNA expired
|
Home Gateway Proximity Control HNA timer expired on the smartcard. No
descrambling.
|
Smart Card
|
E144
|
E144-4 Wrong Home Network
|
Home Gateway Proximity Control (HGPC) active SoftCell (primary or
secondary role) refuses the card, because the card is HGPC active but doesn’t
belong to the home network.
|
Smart Card
|
E145
|
E145-4 Sector based Dual View product check failed
|
Sector based Dual View product check failed. No descrambling.
|
Smart Card
|
D200
|
D200-4 No card ready
|
(For Multiple Smart Cards Support only.)
The stream is scrambled, but no card is ready for PMT parsing: either
not in or blocked.
|
Smart Card
|
D200
|
D200-4 Smart Card is not selected by service
|
(For Multiple Smart Cards Support only.)
The Smart Card is in and is a valid Irdeto Smart Card, but is inactive
for the service it belongs to, for example, not targeted to descramble the
program due to Owner ID mismatch. In case the card belongs to a secondary
operator, this status also implies that it’s not blocked by business rule.
|
Smart Card
|
E200
|
E200-37 Targeted card is unknown
|
(For Multiple Smart Cards Support only.)
The targeted card is unknown from the dependencies, including:
- At recording, the connected DVB Descramble Service, whose service
handle is passed in the resource define, can’t find a card to do descramble
which is supposed to do the recording too (except for FTA program for which
card is selected by DRM service directly.);
- At playback, no information
of the Smart Card which was used during recording can be found as the
targeted Smart Card for playback (except for legacy recordings, for which
primary card is assumed to be the card for playback).
|
Session Management DRM
|
E201
|
E201-4 Service is currently scrambled
|
(For Multiple Smart Cards Support only.)
The stream is scrambled, but no card matches Vendor ID + Owner ID
among the cards ready for PMT parsing.
|
Smart Card
|
E201
|
E201-4 Smart Card is blocked by business rules
|
(For Multiple Smart Cards Support only.)
The Smart Card is blocked, although the card is in and a valid Irdeto
card. due to the business rules, which currently include:
- Secondary card must be enabled in order to do descramble or PVR DRM.
- Secondary card can only work when primary card is in.
- Special form of primary card, like SMD card, may be overridden by
non-SMD primary card.
|
Smart Card
|
E201
|
E201-37 Targeted card is not in resource list
|
(For Multiple Smart Cards Support only.)
The targeted card is not in the Smart Card resources defined for the
service.
|
Session Management DRM
|
E202
|
E202-37 Targeted card is blocked by business rules
|
(For Multiple Smart Cards Support only.)
The targeted card is blocked by business rules.
|
Session Management DRM
|
E203
|
E203-37 No card is ready to record FTA event
|
(For Multiple Smart Cards Support only.)
No card is ready to record the FTA event to be recorded: either not
in, or no PVR/DRM subscription, or blocked by business rules.
|
Session Management DRM
|
Homecast STB (Receiver Box / IRD)
STB Error Code List
Error Code
Note
SCREEN TEXT
DESCRIPTION
E00
mandatory
E00 Service not scrambled
The currently watched service is not scrambled. No message will appear on the screen, the status will only be shown on the CA Status screen.
E01
optional
E01 Please insert CA Module
CAM Absent
E02
optional
E02 CA Module EEPROM Failure
CAM EE Corrupted
E03
optional
E03 CA Module Failure
CAM Hardware Error
E04
mandatory
E04 Please Insert Smartcard
The smartcard is not present
E05
mandatory
E05 Unknown Smartcard
SoftCell rejects the smartcard. Faulty smartcard or not an Irdeto smartcard.
E06
mandatory
E06 Smartcard Failure
SC_DRV rejects the smartcard. The comms between the smartcard and CAM has failed. It is likely that the cause of this is a faulty smartcard.
E07
mandatory (SoftCell 2.10 and higher)
E07 Checking Smartcard
The smartcard has been inserted and SoftCell is verifying that it is an Irdeto Pay-TV smartcard. This message must be on the screen immediately and stay until the smartcard has been verified and either shows Video or an Error banner.
If the smartcard is inserted up side down, it is possible that the smartcard driver detects this very quickly. In this case, and all other cases in which the driver decides on a Card Error very quickly, it is possible that the “E05 Unknown Smartcard” follows the “E04 Please insert Smartcard” immediately.
E08
mandatory
E08 CA Module failure
The IRD has requested the CAM to descramble more services simultaneously than the CAM can handle. This limit is hardware dependent, i.e. it will be different for I-Chip, TP5 etc. (srvstatus = 4)
E09
mandatory
E09 CA Module failure
The CAM EEPROM is faulty.
E10
mandatory
E10 PMT format error
or
E10 Service Define format error
PMT format error (srvstatus = 8 for SoftCell up to 2.15)
or
Service Define format Error (srvstatus = 8 for SoftCell 2.21A and higher)
E11
depreciated
E11 Updating CAM EEPROM
Updating CAM EERPOM (srvstatus = 7)
E12
mandatory
E12 CA Module failure
SoftCell needs more key space to process this stream (too many ECM streams).
E13
mandatory
E13 CA Module failure
SoftCell has reached the limit of its stream capability.
E14
optional
E14 Service is currently scrambled
The IRD has requested the CAM to descramble a service, but there are no ECMs present. This means that there are no ECMs being played out by the headend.
E15
mandatory
E15 Service is currently scrambled
A general error was encountered in descrambling the ES.
E16
mandatory
E16 Service is currently scrambled
The viewer is not entitled to watch this service because the product in the ECM playout is not on the smartcard.
E17
mandatory
E17 Service is currently scrambled
The viewer is not entitled to watch this service because the sector number in the ECM playout is not on the smartcard.
or
The viewer is not entitled to watch this service because the smartcard is rejected by the smartcard Marriage function (SoftCell 2.12 and higher). In this case the error code E17 has priority over all CA Error messages that have CA Status “00” and “01”, see the IRD CA task Driver API . This priority is handled by SoftCell.
E18
mandatory
E18 Service is currently scrambled
The viewer is not entitled to watch this service due to a product blackout filter imposed by the headend.
E19
mandatory
E19 Service is currently scrambled
The viewer is not entitled to watch this service because the product entitlement on the smartcard has expired or the datecode on the card has gone backwards
E20
mandatory
E20 Service is currently scrambled
The viewer is not entitled to watch this service due to a regional blackout filter imposed by the headend.
E21
mandatory
E21 Service is currently scrambled
The viewer is not entitled to watch this service due to a user filter imposed by the headend.
E22
mandatory
E22 Event Purchased
The current event of the currently watched service is an IPPV event, and it has been purchased. This will not result in a message displayed on the screen.
E23
mandatory
E23 Preview Period
The current event of the currently watched service is an IPPV event, and it is in preview. This will not result in this message displayed on the screen; rather the message will be an IPPV Purchase banner.
E24
mandatory
E24 Service is currently scrambled
The current event of the currently watched service is an IPPV event, and the preview period has expired.
E25
mandatory
E25 Event already purchased
The IPPV event has already been purchased. This will not result in a message displayed on the screen.
E26
mandatory
E26 Event is recorded
The first time that the viewer surfs onto an IPPV event, the smartcard records this event in its database. This will not result in a message displayed on the screen; rather the message will be an IPPV Purchase banner.
E27
mandatory
E27 No further purchases possible
The viewer has surfed onto an IPPV event for the first time and the smartcard cannot store the event in its database as it is full. The IRD should attempt a call-back session.
E28
mandatory
E28 Credit limit reached
The viewer has attempted to purchase an IPPV event, however there is not enough credit on the smartcard. The IRD should attempt a call-back session.
E29
mandatory
E29 Service is currently de-scrambled
The currently watched service is being descrambled successfully. No message will appear on the screen, the status will only be shown on the CA Status screen.
E30
mandatory
E30 Service is currently scrambled
An authentication failure occurred during ECM submission by SoftCell to the smartcard. This is due to a key mismatch between the playout and the smartcard or a Patch Filter fails for an ECM.
E31
mandatory
E31 Service is currently scrambled
The keys carried in the ECM playout do not match those on the smartcard. Two options are available: change the playout or replace the smartcard.
E32
mandatory
E32 Service is currently scrambled
Or
E32 Viewing is temporarily blocked, please stay tuned
Incorrect slot. (An operator sector is not on card.)
Or
When the smartcard is Surflocked and change to a surflocking enabled scrambled service, E32 should mean “Viewing is temporarily blocked, please stay tuned”.
E33
mandatory
E33 Invalid Smartcard
Key mismatch between smartcard and SoftCell (srvstatus = 11)
E34
mandatory
E34 Service is currently scrambled
SoftCell has not yet determined the descrambling status.
E35
optional
E35 Service is currently scrambled
The IRD has requested the CAM to descramble a service, but the CAM does not respond with a descramble status (No Service Define Reply). This is typically due to the absence of ECM playout.
E36
optional
E36 Smartcard Not Compatible
There is a field on the smartcard indicating the type of IRD that card is suitable for. This could be DTH, monitoring or Profdec. This message occurs if there is an incompatibility between the smartcard field and the IRD into which the card has been inserted.
E37
mandatory
E37 Service Unknown
Occurs under the following conditions:
There is an attempt to change to a channel (by directly entering the channel number) and no service is located at that channel number.
There is no entry for the required service ID in the PAT on the transport stream that has been tuned to.
there is no PAT on the transport stream that has been tuned to.
E38
mandatory
E38 Service is not currently running
or
E38 Service is not running
Occurs under the following conditions:
There is no PMT for the service.
Running status of the service is set to NOT RUNNING in the SDT, see also section .
The service that is being watched gets dropped from the Service List descriptor in an operator’s BAT, or from the SDT.
If the service is an Irdeto scrambled service, the CA-Task must send a Service Clear to SoftCell to clear this service; video should be blanked.
E39
optional
E39 Locating Service
Occurs when the service that is being watched is moved to a different transport stream. This could be deduced by any one of the following:
Transport stream ID for the relevant SDT has changed.
Transport stream ID of the PAT has changed.
Service list descriptor containing the service is attached to a transport stream other than the transport stream currently tuned to. This would be indicated in the NIT or BAT for a specific operator.
E40
optional
E40 Decoder Memory Full
Decoder Memory Full
E41
optional
E41 Service is not currently available
May occur when the IRD retrieves the PAT or PMT and the current event of the currently watched service is not allowed in the country, as per the definition of E43 (Not Allowed in this Country).
E42
mandatory if parental rating is supported
E42 Parental Control Lock
and/or
Ask for Parental PIN
Occurs under the following conditions, see also :
When the parental rating of the event is greater than the IRD setting that has been made via the Parental Control menu.
When manually blocking the current event of the currently watched service.
When the EIT does not contain a parental rating descriptor, but only if the IRD’s parental rating is not the maximum (Unblocked).
E43
Optional
E43 Not allowed in this country
Occurs under the following conditions, see also :
The currently watched service is not allowed in the country indicated by the smartcard. This is determined from a country availability descriptor in the SDT.
The current Bouquet is not allowed in the country indicated by the smartcard. This is determined from a country availability descriptor in the BAT.
E44
mandatory if parental rating is supported
E44 No Event Information
An EIT for the current event of the current service has not been received, but only if the IRD’s parental rating is not the maximum (Unblocked), see also .
E45
optional
E45 Service not allowed
An attempt is made to tune to a service on a transport stream, which is blocked by the mux verifier.
E46
optional
E46 Reading Satellite Information
Reading Satellite Information, searching SI
E47
optional
E47 Bouquet Block
Bouquet Blocking
E48
optional
E48 No Signal
or
E48 Searching for signal
Occurs when the front-end reports a loss of signal.
This error message only applies to a momentary loss of signal. When the signal has been lost for longer than 30 seconds, the E52 banner should appear instead of E48.
E49
optional
E49 LNB Overload
Occurs when the current drawn out of the front-end (to power the LNB) is excessive.
E50
optional
E50 No Services available
An attempt is made to change to a service list of a particular type (e.g. TV, Audio) and there are no services of that type available in the bouquet.
E52
mandatory
E52 Searching for signal
Occurs when attempting to tune to a service on a transport stream that cannot be found (e.g. because the service has moved to a new frequency), or if the signal drops away. The following steps occur:
1) “E48 No Signal” or "E48 Searching for Signal" message comes up.
2)If, after ±30 seconds, a signal has not been found, the “E52 Searching for Signal” message will come up as the IRD cycles through transport streams in its database, attempting to establish a lock-on. The IRD must try to lock on the same service on the new frequency, if the service is not found, continue cycling.
E53
optional
E53 Incorrect Pin
The viewer has attempted to purchase an IPPV event and has entered the wrong pin.
E54
obsolete
E54 IPPV OK
Internal message when IPPV purchase is successful. This message will not be displayed on the screen. This code is replaced by E22.
E55
mandatory
E55 Please stay tuned
This banner must be displayed to advise the user to use a longer viewing window. This banner will appear whenever the product on the smartcard has expired, but still falls within the grace period. The smartcard will also return the CW to SoftCell as it is OK to descramble., thus this banner must appear together with Audio / Video.
E56
optional
E56 CAM not compatible
The CAM is not compatible with the IRD MPEG electrical interface.
E57
optional
E57 Unknown Channel
Unknown Channel
E58
optional
E58 channel not currently available
Channel not currently available
E64
optional
E64 Invalid tuning parameters
Occurs when there is an attempt to tune the front-end to a frequency outside the capability of the IRD. Typically this occurs if the tuning parameters have been entered incorrectly, or if invalid tuning information is played out in the NIT. The difference between the tuning frequency and the LNB frequency is outside the capability of the front-end.
E66
optional
E66 Service is currently blocked
Occurs under one of the following conditions:
- The service is SOL (STB Operator Locking) blocked because it is not on an authorised Transport Stream.
- Service is blocked due to Operator requirement to check for valid subscription on smartcard.
E67
optional
E67 Please insert Nagravision smart card
Reserved for manufacturer use.
E68
optional
E68 Nagravision smart card not inserted correctly
Reserved for manufacturer use.
E69
optional
E69 Free-to-air service is blocked
Reserved for manufacturer use.
E70
optional
E70 This service is unavailable on your second TV
If a service ONLY contains elementary streams that are NOT available on the secondary TV, then this message should be displayed.
e.g.: On an OpenTV STB, the secondary might not support OpenTV applications.
E71
optional
E71 Song title and Artist information cannot be viewed
Require for Multichoice Africa Multiview STB
Displayed on services, which would display the DMX application on the primary TV
E72
optional
E72 Rescan in progress. Please wait
The Service Database, is being rebuilt. Thus not possible to present AV on the secondary TV
E73
optional
E73 TVLink Overload
Occurs when the current drawn out of a TVLink supporting remodulator, is excessive. Only required on STB’s that support the TVLink module.
E74
optional
E74 LNB1 Overload
Occurs when the current drawn out of the primary front-end (to power the LNB) is excessive.
E75
optional
E75 LNB2 Overload
Occurs when the current drawn out of the secondary front-end (to power the LNB) is excessive. Only supported on STB’s with TWO satellite inputs.
E76
Mandatory for Multiview
E76 TV2 Disabled. Please contact customer services
When the Multiview product is NOT found on the smartcard, the secondary AV should be disabled and this banner displayed.
E80
mandatory
E80 Not receive the de-tweak keys
SoftCell cannot de-tweak the tweaked CW as it has not yet received the de-tweak key EMM (srvstatus = 12)
E81
mandatory
E81 Not have the correct key to
decrypt the received de-tweak keys
SoftCell cannot de-tweak the tweaked CW as it does not have the correct key to decrypt the de-tweak key EMM (srvstatus = 13)
E82
mandatory
E82 E82 No CA Regional Info
SoftCell enable the Regional Filtering functionality but never get the Regional Filtering descriptor from the CA-Task or CA Client. (srvstatus = 15)
E83
mandatory
E83 Regional Blocking
SoftCell enable the Regional Filtering functionality and get the Regional Filtering descriptor from the CA-Task or CA Client, but the region or sub region info in the descriptor is mismatching with these in the smartcard. (srvstatus = 16)
Motorola Receiver Error Codes
Error Codes
DI
Dl is a reboot code on Motorola DCT boxes which indicates a Guide Update. This reboot normally takes between 15 minutes and 1 hour but may take longer depending on the size of the update. DO NOT power down the box, this will restart the reboot process. This reboot may occur on every box within your home.If the DI code does not clear in 2 to 4 hours please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing
dUI or DMI
This code is associated with the video interface that has to negotiate with the TV before it displays. The code may briefly appear on the cable box when the TV is first powered on but should then disappear.If the code remains displayed on the box and services do not work:
- Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
- Re-negotiation of the video interface
- Turn off the box (not unplug) via the power button
- Turn off the TV
- Turn off the TV
- Turn on the box via the power button
- Power-cycle your cable box/TV
- Unplug the power cord from the back of the cable box, wait 15 seconds, then plug the power cord back in
- Turn off the TV
- Turn off the TV
- Power on the cable box
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
HUNT/FR1/FR2
HUNT, FR1 or FR2 codes indicate the box is searching for some type of frequency and generally requires no action. The codes on the LED display should clear within a couple of minutes.If the codes do not clear power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
OFF SUVT
If see this on your TV:- Power the receiver off and on via the power button by either pressing the button on the front of the receiver or using the CBL and POWER buttons on the Charter remote control
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
E00
This is not an actual error but indicates normal conditions after initializing the box.E01
This error indicates the need to restore out-of-band signal.Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
If this does not resolve your issue please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.
E02
This error indicates an Init Error and the DCT requires a power cycle to recover.Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
E07
This error indicates a ROM Verification Failure and the DCT requires a power cycle to recover.Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
E08
This error indicates Faulty RAM, ROM, EEPROM, or POST Failure. Please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeingE09
This error indicates a dead battery or memory has been initialized. Please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeingE11
This error indicates an Invalid Unit Address Please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeingE13
This error means a Sys_Boot Initialization Failure. If this is the first time you are seeing this error there should be no issues. If you are seeing this issue repeatedly please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.E14
This error means a System Startup Failure. If this is the first time you are seeing this error there should be no issues. If you are seeing this issue repeatedly please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.E15
This error means the TSI Structure is corrupted. If this is the first time you are seeing this error there should be no issues. If you are seeing this issue repeatedly please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.E16
This error code means a bad flash number specified for Initiate Flash Platform. The error has been logged, but should not be an issue.E17
This error code means a bad platform validation step number. The error has been logged, but should not be an issue.E68
If you see this error on your TV please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeingEF01
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
All Other Error Codes
If you do not see your specific error code listed please try these steps to attempt to resolve your issue:- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
Ref Codes
S0007
If you are seeing this Ref Code on a single or multiple channels, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeingS0008
If you are seeing this Ref Code on a single or multiple channels, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeingS000B
If you are seeing this Ref Code on a single or multiple channels:- Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
S0011
If you are seeing this Ref Code on a single or multiple channels:- Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
S0012
If you are seeing this Ref Code on a single or multiple channels:- Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
S0100
If you are seeing this Ref Code on a single or multiple channels:- Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
S0125
If you are seeing this Ref Code on a single or multiple channels:- Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
S0200
If you are seeing this Ref Code on a single or multiple channels:- Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
S0300
If you are seeing this Ref Code on a single or multiple channels:- Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
S0400
If you are seeing this Ref Code on a single or multiple channels:- Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
S0500
If you are seeing this Ref Code on a single or multiple channels:- Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
S0600
If you are seeing this Ref Code on a single or multiple channels:- Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
S0700
If you are seeing this Ref Code on a single or multiple channels:- Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
S0800
If you are seeing this Ref Code on a single or multiple channels:- Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
S0900
If you are seeing this Ref Code on a single or multiple channels:- Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
S0A00
If you are seeing this Ref Code on a single or multiple channels:- Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
VOD Error Codes
E1000 – E1999
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
E2000 – E2999
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
E3000 – E3999
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
E4000 – E4999
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
E5000 – E5051
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
E5052
This error is generated due to the popularity of the program/event you are trying to order. Try re-ordering again, either immediately or at a later time. It may take several attempts before their order is successful.E5053 – E5701
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
E5702
This error is generated due to the popularity of the program/event you are trying to order. Try re-ordering again, either immediately or at a later time. It may take several attempts before their order is successful.E5703 – E5999
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
E6000 – E6299
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
EC220/E220
This error indicates an attempt to order a movie/program in HD on a television/cable box that is not set up for HD. You can order the movie/program in Standard Definition on the appropriate channel.If you are ordering the movie/program in HD on a television/cable box that IS set up for HD:
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
EC301/E301
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
EC400/E400 - EC414/E414
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
EC417/E417
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
EC418/E418
Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.EC424/E424
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
EC441/EC441 – EC450/E450
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
EC451/E451
This error is generated due to the popularity of the program/event you are trying to order. Try re-ordering again, either immediately or at a later time. It may take several attempts before their order is successful.EC452/E452 - EC454/E454
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
EC461/E461 – EC465/E465
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
EC470/E470
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
EC499/E499
- Login to your My Account and verify your account is active
- Confirm you subscribe to the level of service you are trying to access
- Verify there are no past due balances
- Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
- Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in
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